Frequently Asked Questions
Please read our FAQ before sending us a message.
We offer free shipping across India on orders above ₹1000. If your order is below that, a flat shipping fee of ₹80 applies – no matter where you are in India!
We’ve made shopping easy with multiple payment options! You can pay for your order using:
1. Credit/Debit Cards (Visa, Mastercard, RuPay, etc.)
2. UPI & Wallets (Google Pay, PhonePe, Paytm, etc.)
3. Net Banking (All major banks supported)
4. COD (Cash on Delivery) – Available only for Delhi/NCR residents.
All online payments are processed securely via Razorpay, so your transactions are always safe and smooth.
We try our best to get your order to you as soon as possible! Delivery times may vary depending on your location, but we’ll send you tracking details once your order is on its way.
Your security is our top priority. Our online store is powered by secure payment gateways like Razorpay, ensuring all transactions are safe and encrypted.
We never store your payment details, and your personal information stays private and protected.
As soon as you place your order, you’ll receive an order confirmation email with all the details of your purchase. You’ll also get an invoice for your records.
We ship our products from New Delhi via our trusted shipping partners, using air or road transport to ensure your order reaches your fur bbs ASAP.
Once your package is on its way, we’ll send you tracking details so you can keep an eye on it. Got questions? We’re always here to help!
As soon as you place your order, you’ll receive an order confirmation email with all the details of your purchase. You’ll also get an invoice for your records.
Send us an email
Got questions? Need help with your order?
📧 Email: heartfeltcompany.india@gmail.com
📞 Phone/WhatsApp: +91 9999639289 / 9650384064
Feel free to reach out – we’d love to hear from you!
